Call Now Email Now Blog Find me on

Is online therapy effective?

31st March 2020

In today’s technological age, online counselling, psychotherapy and hypnotherapy are becoming ever more popular, with many taking advantage of the convenience to accommodate busy lifestyles.

As I am writing this blog, online therapy is currently our only choice, due to imposed ‘social distancing’ and ‘self-isolating’ at this challenging time. But, you may ask … is online therapy effective? Is this for me?

I’ve always felt ‘face-to-face’ therapy to be the preferred modality, but online therapy certainly does have value and a place in helping people and offering support - non more so than now. I’m referring to online therapy where client and therapist can still see and communicate with each other using such platforms as Skype, FaceTime, WhatsApp Video Call or Zoom etc and not live-chat/message/email platforms.

So, what are the advantages and disadvantages of online therapy?


Some advantages:

  • Easy accessibility - therapy can be accessed without having to leave home or the office, enabling people to access therapy in remote areas, to fit therapy into busy schedules and reduce travel time and costs. It can also be a lifeline for those with mobility issues/disabilities and often suits the younger generation who may be more comfortable and familiar with this type of modality.
  • Effective for those with phobias or severe anxiety - often people experiencing high levels of anxiety or phobias such as agoraphobia can find online therapy their preferred option of support. Talking to a therapist from their ‘safe place’ may enable an anxious client to relax enough to utilise therapy and of course help reduce travel and social anxiety levels. This may be the only option available to those with severe anxiety disorders or phobias.
  • Helps remove therapy stigma - a client can receive therapy in their ‘safe place’ without having to maybe organise transport, divulge to others about accessing therapy, be seen entering a therapy centre or sit in their waiting room. This offers a certain degree of anonymity, which may enable some to reach out for support where they may never if they had to receive support through their GP or therapy centre.
  • Ethical and confidentiality boundaries can still be maintained - therapeutic contracts can be sent to clients electronically prior to the session, to be signed and returned, therapy notes and records can still be kept in the same way as if ‘face-to-face’. I do, however, consider whether any electronic methods can be 100% guaranteed as confidential and safe, so this is something that the client and therapist must bear in mind.
  • Data Protection - again, data protection regulations can still be maintained.  Here is an extract from ICO regarding Skype therapy, for example:

“The ICO’s official position on this is that the Data Protection Act 1998 (DPA) would not prevent the use of Skype for online Counselling. The DPA requires the data controller to consider the security implications with such use and then implement measures to ensure the information is appropriately secure.

“In addition to this we would expect you to ensure that the individuals who could potentially use this service is made fully aware of how you will use the service i.e. what is likely to be discussed, what if anything will be held as a result of use along with any security implications. If the individual consents to the use of Skype for the purpose of online counselling after being given the relevant fair processing, you would be able to go ahead with such use.”

  • Online therapy can be a useful alternative, in between ‘face-to-face’ therapy.  Sometimes, having a session online in between ‘face-to-face’ sessions can enable continuity of support, should the client be unable to attend in person.


Some disadvantages:

  • Verbal and non-verbal cues - ‘face-to-face’ therapy enables client and therapist to get a sense of verbal and non-verbal cues, gestures, body language and emotions in the room. Therapy online via video/web links offers ‘an almost real experience’ but is not quite the same as being present in the room together.  However, it is considered that this disadvantage can be ‘accepted’ considering advantages above and if both client and therapist are happy with this form of therapy.
  • Confidentiality and security - as explained above, I consider that a professional therapist can provide effective therapy online following the same confidentiality boundaries as in ‘face-to-face’ sessions and using ‘secure’ electronic platforms.  However, I do question whether anything online can be 100% secure.  Of course, a therapist cannot guarantee the confidentiality of the client’s space - it is advisable for the client to access therapy using headphones, to limit the risk of any third-party hearing conversations. Therapists should ensure their space is confidential, but if unsure use headphones too.
  • Client and therapist therapy activities can be more difficult to do online - for example, working with choosing emotion cards, therapy buttons or using expressive drawing can be an issue when working online.  However, a professional therapist can use other techniques to work around this.
  • Technology difficulties - with any online platform, there can be breaks in communication, compromised picture quality and ‘lagging’.  Again, this is something both client and therapist should consider. A therapists or client’s lack of technical knowledge can also prove to be a challenging barrier. An alternative form of communication, for example by telephone, should be agreed by client and therapist if online communication keeps failing; thus, ensuring the client isn’t just left mid-session.
  • Crisis situations - with this form of therapy, the therapist is not ‘on-hand’ in the room to deal with any client crisis or abreactions.  Again, this is something for both parties to consider - maybe the client would be happy having a family member on call or in the vicinity should they need support.


Sometimes, being in another’s presence is the only support to consider. Working virtually can be ‘almost as effective’, but will never replace the sense, feeling and comfort gained from working together in the therapy space. However, it is worthy of considering that online therapy, if ‘face-to-face’ therapy isn’t an option, may be beneficial and better than no support at all.

So, in conclusion I feel therapy online where you can ‘see and communicate with each other’ can be extremely effective, however, the client should consider all the pros and cons.  It is also advisable to check a therapist’s credentials, as should be the case before considering any form of therapy.

Under the current government guidelines, I will be offering counselling, psychotherapy, CBT and hypnotherapy online and will continue to offer this option as well as ‘face-to-face’ sessions in my therapy space, once restrictions are lifted.


I consider online therapy to be effective and is certainly the best support we can offer in the current social situation.

So, let’s continue to support each other however we can - together we are stronger!


Powered by CuteNews

A Proud Member of

Counselling & Therapies


Please contact me for full address and directions

Contact Me

Jen Brown

Dip Couns, Dip Hyp, Dip NLP, GQHP, MBACP Reg, GHSC Reg, GHR Reg, CNHC Reg, UKRF Reg, Bupa (MHW) Reg Therapist

Mobile: 07967797786

© 2020 Step-By-Step Counselling & Therapies | Design By Horizon Media | Privacy Policy